Customer Success Intern [Key Accounts]

Padcare Labs
Padcare Labs

Sales & Business Development, Customer Service

Maharashtra, India

Posted on Aug 18, 2026
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About Us

At PadCare, we’re on a mission to make hygiene sustainable. Founded in 2018, we have developed India’s first patented sanitary napkin recycling technology—PadCareX.

But we’re not just solving a waste problem, we’re building a circular economy that champions environmental resilience and social equity. Our service model closes the loop starting from collection, recycling, and transforming single-use sanitary napkins into sustainable materials, while also creating dignified jobs for marginalized waste workers, especially women, across the country.

With 100+ changemakers across 25+ cities, PadCare is driving real impact—for people and the planet. Recognized by Forbes, the World Economic Forum, and more, we believe business can be a force for good. If you do too, PadCare is where your purpose finds a home.

Oh, and you must have seen us on an episode of Shark Tank India, Season 2 - https://www.youtube.com/watch?v=7q0cmPtpJRo

To learn more about the work that PadCare is doing, check out the website: www.padcarelabs.com

Job Description

Role overview & Key responsibilities:
PadCare is looking for a driven and detail-oriented Customer Success Intern [Key Accounts] Intern to join our Customer Success team in Mumbai.
This is a 6-month internship designed to give you hands-on exposure to corporate account management within India's first-
of-its-kind menstrual hygiene management ecosystem. Based on performance, the internship will convert into a full-time
role via a Pre-Placement Offer (PPO). You'll work closely with senior Key Account Managers to support service delivery,
client communication, and reporting for PadCare's corporate accounts.
Scope of Work
Account Support & Service Coordination
• Assist in managing day-to-day relationships with assigned corporate accounts, acting as a support point of contact for
client queries and requests.
• Track service performance at client sites and flag any deviations or issues to the reporting Key Account Manager.

Client Communication & Relationship Building
• Support scheduling and preparation for client meetings, check-ins, and quarterly business reviews (QBRs).
• Draft client-facing communication, follow-ups, and meeting notes under guidance from senior team members.
• Help maintain strong day-to-day rapport with on-ground client stakeholders such as Admin and Facility teams.

Reporting & Documentation
• Prepare and share impact reports, recycling certificates, and other client documentation on a regular cadence.
• Maintain accurate account records, trackers, and dashboards in the CRM and internal tools.
• Support the compilation of usage and impact data to help clients with their ESG and sustainability reporting needs.
Cross-Functional Collaboration
• Liaise with Operations, Impact, and Marketing teams to resolve client escalations quickly and effectively.
• Share client feedback with internal teams to contribute to service and process improvements.

Requirements

What we're looking for:
  • Bachelor's degree in Business Administration, Sustainability, Operations, or a related field
  • Freshers welcome; up to 1 year of experience in client servicing, account management, or a related B2B role is a plus
  • Based in Mumbai or willing to work from Mumbai for the duration of the internship
  • Strong written and verbal communication skills
  • Prior exposure to sustainability, CSR, wellness, or facility management is an advantage, though not required
  • Comfortable working with spreadsheets, basic reporting tools, and client-facing communication
  • MS Office / Google Workspace — Sheets, Docs, Slides for tracking and reporting
  • CRM Tools — exposure to HubSpot, Zoho CRM, or similar is a plus (not mandatory)
  • Presentation Tools — Google Slides, PowerPoint
  • Basic data handling — comfortable working with spreadsheets and simple reports
  • Culture Fit: Must align with PadCare’s values – Integrity, Entrepreneurship, Collaboration, Customer-First, Innovation.
Work Mode: Full-time; based in Mumbai

Benefits

Why Join us:
  • Compensation: Competitive stipend in line with industry standards
  • Growth Path: This is a 6-month internship designed to give you hands-on exposure to corporate account management within India's first-of-its-kind menstrual hygiene management ecosystem. Based on performance, the internship will convert into a full-timerole via a Pre-Placement Offer (PPO).
  • Purpose With Impact: Join a mission-driven team transforming menstrual hygiene through sustainable solutions that uplift women’s health, the environment, and sanitation workers' dignity.
  • Eco-Warrior in Action: Help recycle millions of sanitary pads and actively reduce landfill waste and carbon emissions—real impact, not just buzzwords.
  • Innovation Meets Heart: Be part of a team that blends empathy with patented 5D recycling tech to build the future of circular economy.
  • Grow With Us: We’re a fast-gowing, venture-backed startup offering real opportunities to scale your career as we scale our impact.
  • A Culture That Cares: Work in a space where collaboration, inclusivity, and purpose aren’t just values—they’re how we roll every day.

Apply now
See more open positions at Padcare Labs